Cascade GPS Returns Policy

This post is in defense and a response to a recent post by a customer who apparently wants to blab his frustration and take it out on our company, Cascade GPS. He posted a comment blasting us for not allowing him to return and refund a used item. We posted responses on that blog and of course he intentionally erased it, not allowing us to explain. This leaves potential buyers thinking the worst when they try to buy from us. His post could not be further from the truth.

This buyer bought a specialty weather antenna to connect with his Humminbird fishfinder. He installed and used it and decided it did not live up to his expectations. It functioned and was not defective. Our distributor's do not allow returns of installed used items and this was a product that cannot be resold once used. He would have found the same returns issues if bought from any other discount e-tailer. He did not ask in advance if it could be returned after being installed and used. He read our policy that said we accept back unwanted items but did not understand this refers to items not installed and used. We would not be able to resell it and you would not want us selling you something already installed and non longer new. Our policy states a 5% restock fee on items not opened or used. This can be applied to another purchase. If opened, there can be up to 15-20% restock fee; but if used/installed, it is left to our discretion. Then we take it on a case by case basis. Many things cannot be taken back. However, we often only apply a 5% restock fee on opened items and apply that as credit toward another purchase. Keep in mind if the seal is broke, it is no longer new on many items. We have no control over this and consumer laws require us to make it refurbished on broken seals.

Please understand, we always take back items that were damaged upon delivery or defective. We must inform consumers that we can only offer bargains on products by not pricing in a 'no questions asked' returns policy that some big box stores might provide. Those stores are making large profit margins when doing this. Our margins are extremely tight, leaving no wiggle room on full refunds. If you want a huge discount, you just might be giving up a convenience you are accustomed to at big name stores. They price in this convenience. Most of our customers are happy with very large discounts and understand they cannot just return anything after they used it. We do allow a 30 day return allowance for unused items, even if you just opened and looked at something.

Just remember, please always ask about the return policy before buying, not after. We could have avoided this whole scenario if he had just asked to clarify the policy. Please point me to a store that does not have at least one negative comment.

If you are still uncertain about trusting Cascade GPS, please check reseller ratings, Google checkout and various other review sites where customers have posted very positive feedback. Our goal is complete customer satisfaction. www.cascadegps.com 360-734-1409

If you have read this far and are ready to make a purchase from Cascade GPS, tell us you read this and we will discount $5 off the shipping cost on your next purchase. Offer applies one time per person.